{"assessmentsSettings":{},"candidate":{"candidateAssessmentsList":null,"currCandidate":{"candidate":{"candidate_active":null,"candidate_address1":"","candidate_address2":"","candidate_address3":"","candidate_city":"","candidate_country":"","candidate_date_added":"","candidate_postal_code":"","candidate_state":"","company_position_jobposting_candidate_id":null,"company_position_jobposting_id":null,"mobile_phone":"","rating":null,"referral":null,"status_id":null,"user_id":null,"user_resume_url":""},"company_id":null,"user":{"date_added":"","is_management":null,"scheduling_link_url":"","user_cell_phone":"","user_email_address":"","user_first_name":"","user_id":null,"user_last_name":"","user_profile_image_url":"","user_status_id":null}},"currentAssessment":null,"currentAssessmentQuestion":null,"didInvalidate":false,"error":"","isFetching":false,"managerDetail":null,"translates":{}},"career":{"activeJobPostList":[],"careerFormSettings":null,"careerSettings":{"company":{"company_id":7635,"company_status_id":1,"company_group_id":7,"company_name":"Westberry HVAC","company_logo_url":"https://myaccount.discovered.ai/storage/2026-04-20/profileimages/Westberry_logo_204225793.png","date_added":"2026-04-20T20:19:55.537682","company_owner_user_id":950206,"billing_email_address":"lina@contractorstaffingsource.com","old_client":false,"time_zone":"US/Eastern","company_street":"22 Bryce Industrial Drive","company_city":"Savannah","company_country":"US","company_postal":"31405","company_state":"GA","company_url":"https://www.westberryhvac.com/","source_website":null,"indeed_allowed":true,"linkedin_allowed":true,"linkedin_id":null,"cannot_modify_billing":false,"cannot_buy_credits":false,"consent_to_autopay":null,"show_expired_popup":false,"ai_assistant":true,"company_size":20,"trial_end_date":null,"description":null,"stripe_customer_id":null},"career_page_settings_id":7036,"company_id":7635,"cover_image_url":"https://myaccount.discovered.ai/storage/2026-04-20/other/cover_image_24_212332235.png","color":null,"sub_domain":"WestberryHVAC","media_type":null,"media_url":null,"show_title":true,"show_logo":true,"last_scrapped_url":null,"header_html":"","footer_html":"","order_field":null,"order_direction":null},"currentJobPost":{"sendApplicationType":"manual","company_jobposting_id":61617,"company_id":7635,"job_type_id":32,"company_name":"Westberry HVAC","jobpost_title":"HVAC Service Technician (Residential/Light Commercial) ","jobpost_description":"

Westberry Heating & Air Conditioning

HVAC Service Technician (Residential/Light Commercial)

Location: Savannah, GA

Service Work You Can Stand Behind

Westberry Heating & Air Conditioning has been serving Savannah, Pooler, and the surrounding communities since 1998. We provide residential and light commercial HVAC service, repair, maintenance, and system replacement with a strong focus on honest work, quality service, and taking care of customers like family.

Westberry Heating & Air Conditioning is hiring an experienced HVAC Service Technician to join our service team. This person will diagnose, repair, maintain, and service HVAC systems while representing the company professionally in customers' homes and businesses.

The ideal candidate has at least a couple of years of hands-on HVAC experience, with 4 to 5 or more years preferred. We are looking for someone dependable, honest, professional, customer-focused, and proud of the work they do. This is a great opportunity for a technician who wants steady, year-round work with a local company that values safety, quality, and long-term team fit.

Key Responsibilities

Diagnose, repair, service, and maintain residential and light commercial HVAC systems
Perform AC, heating, heat pump, and system maintenance calls
Complete tune-ups, inspections, and repair work with accuracy and professionalism
Communicate findings, recommendations, and repair options clearly to customers
Represent the company with honesty, respect, and a professional appearance
Maintain a clean, organized, and safe work vehicle and jobsite
Document work performed and follow company procedures
Participate in evening, weekend, and on-call rotation as needed
Safely lift, move, and carry equipment and work in attics, crawlspaces, and other tight spaces

Qualifications

2 or more years of hands-on HVAC service experience required; 4 to 5 or more years preferred
Strong residential HVAC diagnostic, repair, and service knowledge
Light commercial HVAC experience is a plus
EPA Certification required -- Type II or Universal
Valid driver's license and driving record that meets company insurance requirements
Strong communication and customer service skills
Dependable, professional, honest, and trustworthy
Takes pride in workmanship and customer care
Willing and able to work evenings, weekends, and on-call rotation
Able to lift and carry up to 50-75 lbs and work in attics/crawlspaces
A pre-employment background check may be required upon a conditional offer
Military-experienced candidates are encouraged to apply
No college degree required

Pay and Benefits

Full-time, year-round employment
Pay: $30-$40 per hour, based on experience
Health insurance
Dental insurance
Vision insurance
Life insurance
401(k) with company match
Paid holidays -- 7 per year
Vacation pay / paid time off
Fully equipped take-home truck and gas card
Company-provided uniforms
Tool loan account options
Training and development
Opportunity for advancement
Management that cares about your success and safety
Friendly working environment

Why Westberry Heating & Air Conditioning

At Westberry, we believe in honest work, dependable service, and treating people like family. Since 1998, customers across the Savannah area have trusted us for responsive HVAC service, and our technicians are a big part of that reputation. We are looking for someone who wants to do quality work, take care of customers, and be part of a steady local company that values professionalism, trust, safety, and long-term success.

Westberry Heating & Air Conditioning is an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

","jobpost_date_added":"2026-04-28T17:16:20.104135","jobpost_date_updated":"2026-04-28T17:17:01.438741","jobpost_date_activated":"2026-04-28T17:16:20.104131","jobpost_active":1,"application_email":"westberry.hvac.61617.jobs@mg.thehiretalent.com","processing_viewed":false,"email_to_apply":1,"job_boards":0,"facebook_jobs":0,"snagajob":1,"ziprecruiter":1,"ziprecruiter_sponsoring_date":null,"primary_industry":null,"jobpost_city":"Savannah","jobpost_street":null,"jobpost_state":"GA","jobpost_status":"published","jobpost_country":"US","jobpost_postal_code":"31405","employment_type_primary_details":"full_time","employment_type_secondary_details":null,"compensation_currency":"usd","compensation_min":30,"compensation_max":40,"compensation_interval":"hourly","compensation_commission":null,"experience_level":"entry","education_level":"ged","added_by":950206,"owner":653406,"application_form_link_query_string":"AbjB7vcteDIbm1vwtiv74i3mtr6iEjw58LdHKB8bh66xddFxpE","send_application_status_id":null,"send_reference_status_id":null,"ziprecruiter_sponsored":0,"advertisement":"

HVAC Service Technician (Residential/Light Commercial) — Westberry HVAC

\n\n

Position overview

This document describes the role, objectives, key results, performance indicators, responsibilities, and required competencies for the HVAC Service Technician (Residential/Light Commercial) at Westberry HVAC. The role is a hands‑on technical position responsible for installation, maintenance, troubleshooting, and repair of residential and light commercial heating, ventilation, and air conditioning systems in accordance with applicable codes, company procedures, and customer service expectations.

Technicians in this role execute field work using tools, test equipment, diagnostic software, schematics, and standard work instructions. Primary accountability includes equipment uptime, safe operation, regulatory and quality compliance, timely resolution of service requests, and accurate maintenance documentation.

\n\n

Objectives and Key Results (OKRs)

Objective A — Maximize equipment availability and reliability for assigned customers.\n
- KR A1: First‑time fix rate ≥ 88% measured monthly.
- KR A2: Reduce repeat service visits (same issue within 30 days) to ≤ 5% of completed jobs per quarter.
\n
Objective B — Maintain high standards of safety and regulatory compliance.\n
- KR B1: 100% completion of required safety checklists on every service call; audited quarterly.
- KR B2: Zero reportable safety violations attributable to technician work practices per year.
\n
Objective C — Ensure preventative maintenance program execution and documentation.\n
- KR C1: Preventive maintenance task completion rate ≥ 95% against scheduled appointments each month.
- KR C2: Maintenance records and digital checklists completed accurately for ≥ 98% of jobs.
\n
Objective D — Deliver efficient and cost‑effective repairs.\n
- KR D1: Parts usage variance within ±10% of job estimates across monthly job counts.
- KR D2: Average job time within standard labor targets for job types (measured monthly).
\n

\n\n

Key Performance Indicators (KPIs)

First‑Time Fix Rate — percentage of service calls resolved without follow‑up visit (target: ≥ 88%).
Repeat Visit Rate — percentage of calls requiring return within 30 days for same issue (target: ≤ 5%).
Preventive Maintenance Completion Rate — percent of scheduled PMs completed on time (target: ≥ 95%).
Response Time Compliance — percent of calls responded to within contractual/standard SLA window (target: ≥ 90%).
Safety Checklist Compliance — percent of jobs with completed safety documentation (target: 100%).
Work Order Documentation Accuracy — percent of work orders with required fields and diagnostic details (target: ≥ 98%).
Parts Inventory Accuracy — variance between recorded and actual parts usage for assigned van inventory (target: ≤ 10% variance).
Customer Satisfaction (operational metric) — post‑service quality score average for assigned technician (used for internal quality monitoring; target baseline defined by operations).
Average Job Duration — mean time per job type versus standard labor time (used to monitor efficiency and training needs).

\n\n

Problems solved for internal and external customers

External customers:\n
- Restore heating/cooling service and indoor comfort quickly and reliably through accurate diagnosis and repair.
- Ensure safe operation of HVAC equipment and compliance with applicable residential and light commercial codes and manufacturer requirements.
- Provide transparent documentation of work performed, parts used, and recommended follow‑up to support customer decision making.
\n
Internal customers (operations, dispatch, parts, management):\n
- Minimize repeat visits and emergency escalations by achieving high first‑time fix rates and accurate diagnostics.
- Maintain reliable parts and tool inventories to support operational planning and cost control.
- Produce timely, accurate work orders and diagnostic records to support billing, warranty claims, quality audits, and continuous improvement.
\n

\n\n

Key skills, abilities and knowledge required

Technical knowledge:\n
- Proficiency with residential and light commercial HVAC systems: furnaces, condensing units, split systems, heat pumps, packaged units, refrigeration circuits, controls, and basic ductwork.
- Ability to read and interpret electrical schematics, wiring diagrams, service manuals, and manufacturer instructions.
- Familiarity with diagnostic tools and meters (multimeter, manifold gauges, leak detectors, VAC/ohm/amps measurement) and basic refrigeration charging procedures.
- Understanding of applicable codes and safety standards (EPA refrigerant handling, local electrical/mechanical codes, OSHA/safety practices).
\n
Practical abilities:\n
- Proven troubleshooting skills and methodical diagnostic approach to isolate root causes quickly.
- Skilled in performing installations, component replacements, calibrations, and preventive maintenance per standard work instructions.
- Ability to use mobile work‑order software, complete electronic checklists, and enter accurate service data in company systems.
\n
Behavioral and operational skills:\n
- Strong attention to detail for safety checks, documentation, and quality work.
- Time management and organizational skills to meet SLA targets and manage daily schedules.
- Clear verbal communication to explain technical issues and repairs to customers and to escalate unresolved issues to supervisors or engineering.
\n
Qualifications and physical requirements:\n
- Relevant technical certificate, trade school completion, or equivalent field experience in HVAC trade.
- EPA Section 608 Certification for refrigerant handling (or in progress), and any local licensing required for the jurisdiction.
- Ability to perform physical tasks: lifting up to expected weights, working in confined spaces, climbing ladders, and working outdoors in variable weather conditions.
\n
Desirable experience and development areas:\n
- Experience with light commercial systems and controls, variable‑speed drives, and basic building automation systems.
- Basic sheet metal and duct sealing skills.
- Training in advanced diagnostics, refrigerant certification upgrades, and customer‑facing communication skills.
\n

\n\n

Reporting, accountability, and work context

The HVAC Service Technician reports to the Field Operations Supervisor (or appointed dispatch lead) and is accountable for meeting the OKRs and KPIs listed above within assigned geographic and customer scopes. The technician is expected to escalate unresolved technical or safety issues promptly to supervision or engineering, adhere to company safety policies and regulatory requirements, maintain assigned vehicle, tools, and parts inventory, and participate in required training and performance reviews. Measurement of performance is continuous and includes periodic audits, service record reviews, and operational KPI reports used by management for staffing, training, and process improvement decisions.

","show_ai_tooltip":true,"commission_only":false,"single_email":false,"benefits":["401(k) with company match ","Company-provided uniforms","Dental insurance ","Friendly working environment","Full-time, year-round employment","Fully equipped take-home truck and gas card","Health insurance ","Life insurance","Management that cares about your success and safety","Opportunity for advancement","Paid holidays — 7 per year ","Tool loan account options","Training and development","Vacation pay / paid time off","Vision insurance "],"source_job_posting_id":"5b7d1a5a-d9cc-49fc-8a21-08ff3adaa4f8","partner_api_token":"b92e57c57b91340da9d400cc73007beccc16aeca3c0c497f3985223f45b7308c","encrypted_job_url":"18551e2bbdc2fe89b6736a9680be259cd2bc7ec3911587bd33faf45d15adb53e6003da483b69e255c0be4292971cdb57baf60d4aea31ac81506fcabf7aecbb27428455d1d38314f199625cb1319e892f","job_url":"https://WestberryHVAC.discovered.ai/job-details/61617?source=indeed"},"isFetching":false,"isFetchingJobPost":false,"isFetchingResume":false,"isFetchingStartFrom":false,"isFormSaving":false,"isStartedForm":false,"parsedResume":null,"screeningQuestions":[{"options":[],"company_jobposting_screening_question_id":97994,"question_type":"short_text","question_text":"How many years of experience do you have in a similar role or industry?","question_order":1},{"options":[{"dealbreaker":false,"company_jobposting_screening_question_option_id":231949,"option_text":"Yes","option_order":1},{"dealbreaker":true,"company_jobposting_screening_question_option_id":231950,"option_text":"No","option_order":2}],"company_jobposting_screening_question_id":97995,"question_type":"select","question_text":"Will you be able to commute to the Savannah, GA reliably each day?","question_order":2}]},"file":{"currentUploadedIndex":0,"didInvalidate":false,"errorShowed":false,"filesToUpload":[],"filesUploaded":[],"isFetching":false,"uploadingInProcess":false},"interview":{"interviewQuestions":[],"interviewSettings":null,"isFetching":false},"invoice":{"invoiceDetails":[],"isFetching":false},"ipSettings":{"country":null,"ip":null},"jobposting":{"companyData":null,"isFetching":false,"jobposting":null},"reference":{"currReferenceCandidateQuestions":{"current_page":0,"items":[],"total_items":0,"total_pages":0},"currReferenceFromCredentialsData":{"candidate_first_name":"","candidate_full_name":"","candidate_last_name":"","ref_request_status":"","reference_full_name":""},"error":"","isFetching":false,"isInValidHash":false,"pdfData":{}},"referenceContacts":{"isFetching":false,"isFetchingRelationSettings":false,"isInValidHash":false,"isSaved":false,"references":[],"relationSettings":null},"schedule":{"isFetching":false,"settings":null,"user_uuid":""},"scheduleV2":{"isFetching":false,"link":null,"linkUuid":"","availability":null,"groupSessions":null,"booking":null,"candidateInfo":null,"event":null,"rescheduleResponse":null},"survey":{"didInvalidate":false,"error":"","isFetching":false},"uploadResume":{"isSaved":false,"isUploading":false},"user":{"didInvalidate":false,"error":"","isFetching":false,"userInfo":{}},"authToken":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJzdWIiOiJmcm9udGVuZCIsImNsaWVudCI6IjEyNy4wLjAuMXRhYiAwM2QyMGNmNC1mM2I1LTQ3ZGEtOTM0Yi1lN2MxM2UyZDZmNTIiLCJpYXQiOjE3Nzc0Nzc1NDUsImV4cCI6MTc3NzQ3NzYwNX0.Q4peM0Qe9daUAEJiGUwHnhngqOfAymrrpID62ERQi70:::tab 03d20cf4-f3b5-47da-934b-e7c13e2d6f52","hasError":false}}

HVAC Service Technician (Residential/Light Commercial)

Basic Information

Upload resume

Experience & Education

Application Questions

Additional Information